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    1. Direct to your store or fireside Worry free online ordering
    2. 4.6 stars on Feefo Excellent Service 161 reviews on feefo
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    Returns & Refunds

    This is the description for the Returns process

    Your 14-day Money Back Guarantee

    If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee. Read more

    Returning an item

    If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website. Read more

    Exchanging an item

    To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability). Read more

    Refund policy

    If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.  Read more

    Delivery to Fireside

    We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

    Kerbside Delivery

    Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside

    Free Delivery on Orders over £50

    Spend over £50 and your order is delivered for free to mainland England and Wales

    Hassle free returns

    In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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