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    1. Direct to your store or fireside Worry free online ordering
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    Returns & Refunds

    This is the description for the Returns process

    Your 14-day money back guarantee

    If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee. Read more

    Returning an item
    Exchanging an item
    Refund policy
    Did you find what you were looking for?

    Only use the form below to ask a question about this specific product.
    For all non-product related enquires please use our contact form (https://www.homefire.co.uk/contact-us-logs2u)

    Delivery to Fireside

    We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

    Kerbside Delivery

    Orders over 50kg (bulk bags, pallets or crates) are delivered where you want, or to the kerbside

    Free Delivery on Orders over £50

    Spend over £50 and your order is delivered for free to mainland England and Wales

    Hassle free returns

    In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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