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Returns & Refunds

This is the description for the Returns process

If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee. Read more

If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website. Read more

To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability). Read more

If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.  Read more

Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered where you want, or to the kerbside

Free Delivery on Orders over £20

Spend over £20 and your order is delivered for free to mainland England and Wales

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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