Can you deliver it to my address?
We deliver to the majority of mainland England and Wales. You will be notified if we cannot fulfil your delivery, and a full refund will be provided.
What time of day will delivery be made?
Deliveries are typically made all day during weekdays, between 8 am and 6 pm.
How long will my order take to deliver?
Standard delivery (excluding Scotland): up to 10 working days, but these can increase during busy periods. We will do our best to keep you updated with texts/emails informing you of your delivery progress.
Where on my property will the driver deliver to?
The answer to this question depends on what you order.
Bagged product up to 25kg in weight is hand-delivered direct to your coal bunker or log store by our drivers. Whilst the horse and cart may have gone, we still traditionally deliver these bags. A Homefire delivery driver hoists the bag onto his back and carries it down your garden path to where you want it. Our delivery drivers are the best in the business, doing a physically demanding job in all weathers. They are all extremely helpful, so if you don't ask them to tackle an "assault course" of obstacles across your property, they will deliver the bags wherever you ask them.
Dumpy bags, pallets or crates greater than 50kg are much more challenging to deliver because of their greater size and weight. The product will arrive at your home on the back of a large truck equipped with a tail-lift (no crane) and a hand pump truck for the driver to pull your palletised product off the vehicle. The driver will try and place the pallet where you want it. However, narrow entrances, gravel driveways, uneven or soft surfaces, and even moderate inclines are all obstacles that will restrict where the driver can drop your pallet. This may result in a kerbside delivery, and consequently, you are faced with physically moving the product to where you want it on your property.
You should notify us when placing an order of any vehicle access restrictions or issues that may prevent us from safely delivering your Order.
Do I need to be at home when you arrive to make the delivery?
No. But you need to tell us where we need to leave the goods on your property so they are safe and secure. We'll do our best to leave your goods where requested (see the answer to the question - Where on my property will the driver deliver to?), and then push a delivery note through your letterbox. If we can't safely make the delivery, we will take the goods away and contact you to arrange a new delivery time when you can be in.
What is the Text before delivery service?
As the name suggests, request this service, and we'll text you the day before to let you know your order is on its way. Just select this option during checkout.
Is there a minimum order value to checkout?
To complete your purchase, your order value must be £75 or more.
Is there any delivery charge?
The cost of delivery is included in the price of the Goods.
Does the price quoted on the website include VAT?
What if I want to return the goods?
If you are unsatisfied with your purchase, please contact us within 14 days of receipt. We will arrange to collect the goods at our cost and sort out a refund. We will refund you in full within 14 days of collecting the goods, providing the goods are returned in original packaging and condition. We will refund you using the same credit or debit card to pay for the goods.