Homefire Call us 0345 4501163

Refund policy

If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel. 

If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.

We will only refund you using the same credit or debit card used to pay for the goods.

Did you find what you were looking for?

Only use the form below to ask a question about this specific product.
For all non-product related enquires please use our contact form (https://www.homefire.co.uk/contact-us-logs2u)

Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside

Free Delivery on Orders over £50

Spend over £50 and your order is delivered for free to mainland England and Wales

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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