Call us 0345 4501163
If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.
If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.
We will only refund you using the same credit or debit card used to pay for the goods.
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We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside
Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside
Free Delivery on Orders over £50
Spend over £50 and your order is delivered for free to mainland England and Wales
In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection