How long does a pallet delivery take?
5-7 working days, unless otherwise stated within the individual product description, though we will do our very best to get to you sooner. If we anticipate taking any longer than this, one of our customer service team will be in touch to advise you of a revised date.
Weekdays, between 8am and 6pm.
How will we deliver your order?
Palletised product deliveries are undertaken by our approved 3rd party pallet delivery company. Product will arrive at your home on the back of a large truck, equipped with a tail-lift (no crane) and a hand pump truck for the driver to pull your palletised product off the vehicle. The driver will try and place the pallet where you want it. However, narrow entrances, gravel driveways, uneven or soft surfaces, and even moderate inclines are all obstacles that will restrict where the driver is able to drop your pallet. This may result in a delivery to kerbside, and consequently you being faced with the task of physically moving the product to where you want it on your property.
Not going to be in? Don't worry!
You do not need to be at home for us to complete a delivery. But you do need to tell us where on your property we need to leave the goods so they are safe and secure. We'll do our best to leave your goods where requested subject to the restrictions described above. If we are unable to safely make the delivery, we will take the goods away, and contact you to arrange a new delivery time when you can be in.
Important note: You should notify us at the time of placing an Order of any vehicle access restrictions or issues that may prevent us from safely delivering your Order.
If you have any questions about our delivery process, please do not hesitate to call us on the telephone number displayed at the top of this website.
Please be aware that for most products and for most postal codes, we offer a hand-delivered service direct to your bunker or store, meaning you can avoid the trouble of having to move the product yourself. If this is of interest please make sure to order the single bag alternative instead.