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    1. Direct to your store or fireside Worry free online ordering
    2. 4.6 stars on Feefo Excellent Service 161 reviews on feefo
    3. Get 10% off for you and a friend When you refer a friend to us
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    Orders

    Keep track of your account including your purchase history or to make a repeat order.

    Cancellation form

    You can cancel your order up to 14 days after the goods have been received. Read more

    Missing, incomplete or damaged orders

    If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us. Read more

    Delivery to Fireside

    We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

    Kerbside Delivery

    Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside

    Free Delivery on Orders over £50

    Spend over £50 and your order is delivered for free to mainland England and Wales

    Hassle free returns

    In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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