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Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period please email our customer service team or call us on the telephone number displayed at the top of this website.

Did you find what you were looking for?

Only use the form below to ask a question about this specific product.
For all non-product related enquires please use our contact form (https://www.homefire.co.uk/contact-us-logs2u)

Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered where you want, or to the kerbside

Free Delivery on Orders over £40

Spend over £40 and your order is delivered for free to mainland England and Wales

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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