As members of the Approved Coal Merchants Scheme (ACMS), we’ve signed up to a strict consumer charter, which is a guarantee of the standards and service we supply.

We promise to...

• Supply only coal and smokeless fuel correctly described, prepared and delivered in a proper manner
• Advise customers which fuels are suitable for use in their appliance and comply with Clean Air Legislation
• Ensure that complaints will be investigated promptly and resolved to mutual satisfaction
• Give priority to orders notified as urgent on account of illness, old age or infirmity
• Provide a detailed price list
• Be insured against Public and Products Liability
• Abide by the Coal Trade Code
• You should always buy your fuel from ACMS members to protect yourself against inferior products and poor customer service

HETAS is the officially-recognised Government body that is responsible for approving all solid fuel domestic appliances, fuels and services as being safe and fit for use.

 To gain HETAS approval fuels are rigorously tested across a number of strict safety and performance criteria. By choosing HETAS-approved fuels you are ensuring that you’re getting the highest quality product that will give the best possible results for your appliance.

Our HETAS approved fuels include…

• Homefire
• Homefire Ovals
• Phurnacite
• Taybrite
• Welsh Anthracite

For a full list of HETAS approved fuels please click here.

At our production plant located at Immingham, North Lincolnshire, Homefire manufactures over 300,000 tonnes of solid fuel every year to supply homeowners in the UK, Ireland, France, Belgium, and Germany.

Homefire produces such well-known brands as Homefire, Ecoal50, Homefire Ovals, Brazier, Phurnacite, Taybrite, Wildfire, Stoveheat Premium, Supertherm, and Multi heat.

Ready to Burn is a Government backed scheme designed to promote the burning of properly dry firewood – which means wood that has a moisture content of less than 20%.

Better for you, better for the environment

Burning Ready to Burn firewood results in 75% less smoke emissions than burning wet wood – which is especially important when you consider that poor air quality is reported to contribute to the early death of over 40,000 people every year in the UK.

Ready to Burn firewood is also better for your appliances as wet wood can blacken your stove glass and build up soot in your chimney.

So when you’re choosing firewood look out for the orange Ready to Burn label – you’ll know you’re getting the best wood for yourself, your fire and your planet.

As one of the leading firewood suppliers in the UK, we feel it is important that we not only lead the way in raising awareness of Ready to Burn firewood, but also supply our customers with the best choice of products.