Living up a fairly steep, narrow lane in the Lakes, I’m always a bit anxious when ordering large pallet deliveries. I ordered a large crate of the kiln-dried ash logs to get ahead of the colder weather. The delivery driver was absolutely brilliant. He phoned ahead to give me an exact ETA, and despite our gravel driveway and the slight incline, he managed to maneuver the pump truck right up to the edge of my log store so I didn't have to haul them from the roadside.

First time ordering from the website after usually just grabbing a single bag of Homefire from the local petrol station. Spot on service. The driver literally hoisted the bags onto his back and walked them down the side path straight to my coal bunker.

We use our log burner mostly on damp, windy coastal evenings, and the heat logs we bought are great because they take up very little storage space in our garage. The online ordering process on the Homefire site was straightforward and user-friendly.