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Approved Coal Merchant

Approved Coal Merchant Certificate

As members of the Approved Coal Merchants Scheme (ACMS), we’ve signed up to a strict consumer charter, which is a guarantee of the standards and service we supply.

We promise to...

  • Supply only coal and smokeless fuel correctly described, prepared and delivered in a proper manner
  • Advise customers which fuels are suitable for use in their appliance and comply with Clean Air Legislation
  • Ensure that complaints will be investigated promptly and resolved to mutual satisfaction
  • Give priority to orders notified as urgent on account of illness, old age or infirmity
  • Provide a detailed price list
  • Be insured against Public and Products Liability
  • Abide by the Coal Trade Code
  • You should always buy your fuel from ACMS members to protect yourself against inferior products and poor customer service
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For all non-product related enquires please use our contact form (https://www.homefire.co.uk/contact-us-logs2u)

Delivery to Fireside

We deliver the traditional way. Bagged coal and firewood (up to 50kg) are delivered exactly where you need them. In your fuel store or even by the fireside

Kerbside Delivery

Orders over 50kg (bulk bags, pallets or crates) are delivered as close to where you want as possible, which may be the kerbside

Free Delivery on Orders over £50

Spend over £50 and your order is delivered for free to mainland England and Wales

Hassle free returns

In the unlikely event that you're not happy with your order, it can be returned within 14 days by arranged collection

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