Knowledge Base
Delivery
Our unique fireside delivery service
Having delivered solid fuel since the 18th Century, we know a thing or two about what our customers want. We offer an outstanding nationwide delivery service and still deliver bags of coal and firewood from our 40 plus depots across the UK.
How long does a pallet delivery take?
Pallet delivery:
5-7 working days, unless otherwise stated within the individual product description, though we will do our very best to get to you sooner. If we anticipate taking any longer than this, one of our customer service ...
5-7 working days, unless otherwise stated within the individual product description, though we will do our very best to get to you sooner. If we anticipate taking any longer than this, one of our customer service ...
Cash & Carry locations across the UK
Solid Fuel Advice
See how burning Homefire could save you money in 2022/23 Winter
A recent study into the benefits of smokeless solid fuels found that using a multi-fuel stove with smokeless fuel could save 11% per annum or a wood-burning stove with kiln dried wood 7% per annum, helping households save money on their heating bills...
How do we make Ecoal?
Ecoal includes Olive Stone a low carbon, sustainably sourced biofuel
The Coal Ban is coming on May 1st 2023.
You can still enjoy a cosy fire with the Homefire range of smokeless fuels.
How will I be affected by the coal ban?
If you are already a Homefire customer or wish to be… you would be in no way affected by the coal ban.
How can I benefit from using Homefire smokeless fuels?
Homefire smokeless fuels produce a consistently higher heat and can last as much as 40% longer than ordinary house coal.
How to get the best from your solid fuel appliance
Different fires, fuels and appliances all work and perform in different ways. However, there are certain things you can do that will help you get the best results from whatever you’re using. Follow these simple steps and you’ll be warm and cosy in no time.
Why does the size of smokeless coal matter?
We often get asked why we make so many different smokeless fuels, and part of the reason is the size of the briquette, which has a dramatic effect on fire performance.
What's the perfect smokeless coal to burn at Christmas?
Let’s be honest, there’s enough to do at Christmas without having to worry about spending even more precious time getting your fire going.
What are the benefits of solid fuel?
On a cold winter night, there’s nothing better than putting your feet up in front of a real fire with its dancing flames and warm glow.
What are the benefits of Homefire Smokeless Fuels?
Today, more and more people are rediscovering the joy of a real fire, whether it’s by opening up existing fires and chimneys, or investing in the new generation of glass-fronted stoves.
Firewood Advice
What does the wet wood ban mean for me?
From May 1st 2021, you will no longer be able to buy wet wood from any retailer.
How do we make our kiln dried wood?
Homefire wood is sourced from sustainable forests. The wood is then dried in a kiln for up to 5 days at a high temperature to remove at least 80% of the moisture content.
Where do we get our wood from?
Our wood is supplied from sustanable forests.
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
All you need to know about burning firewood
Homefire is amongst the nation’s top suppliers of firewood and aims to provide the widest range of choices for customers who want to order wood online. The following guide is designed to help you select and burn firewood safely and efficiently.
How to light a log fire
We've got some top tips on how to light the perfect log fire.
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
Can I burn smokeless coal and kiln dried logs together?
Burning coal and logs together can produce a gorgeous fire mixing the aroma and long flames of a log fire with the high heat output and longevity of solid fuel.
What fuels can I burn in a multi-fuel stove?
There’s a huge variety of options when it comes to choosing your fuel for a multi-fuel stove so we’ve put together a quick guide to help you find the one that’s right for you.
How to Guides
How do I light my coal fire?
Lighting a coal fire needn't be a challenge. The secret to a great fire is to create a small combustion chamber that your fire can take hold of, and quickly grow to a high temperature.
How to light a log fire
We've got some top tips on how to light the perfect log fire.
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
How to put your stove to bed for the summer
Summer is a great time to give your multi-fuel stove or wood burner some tender loving care with an annual maintenance check. Ensuring it’s in perfect working order now means you’ll be able to use it straightaway during that first cold night of winter.
How to prevent your stove glass from turning black
Here's some advice on what to do if the stove glass on your appliance starts to blacken with a layer of soot or dirt.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
Returns & Refunds
Your 14-day Money Back Guarantee
If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee.
Returning an item
If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website.
Exchanging an item
To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).
Refund policy
If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel.
Orders
Cancellation form
You can cancel your order up to 14 days after the goods have been received.
Missing, incomplete or damaged orders
If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.
Prices and Payment
Payment Information
We accept many different types of payment.
Pricing
It is important when comparing prices, that you are always comparing on a like for like basis, particularly when it comes to the delivery service.
VAT
All prices displayed include Value Added Tax (VAT).
VAT on solid fuel for domestic home heating purposes is calculated at 5%.
VAT for all other products is calculated at the standard rate of 20%.
Quality Assurance
Approved Coal Merchant
We are members of the Approved Coal Merchants Scheme (ACMS for short). All ACMS approved coal merchants have signed up to follow a Consumer Charter.
Get the best, Get HETAS Approved Fuels!
HETAS is the official body recognised by the government to approve all solid fuel domestic heating appliances, fuels and services as being safe and fit for purpose.
Supporting FSC® Certified Products
When you see the FSC® logo on a product you know that the trees used to make it are replaced or are allowed to regenerate naturally, thus conserving natural woodlands for future generations.
Manufactured in the UK
Homefire is proud to be a UK-based manufacturing company.
What is the Ready to Burn Scheme?
The Ready to Burn scheme, which is backed by the government, is designed to promote the burning of dry firewood.
Health and Safety
What are the problems of burning wet wood?
Burning wet firewood can result in two very serious problems associated with condensation in the chimney.
How to keep your fire and chimney safe
Simple steps that will help keep you, your fire and your home safe…
A customer's tale: The true cost of burning wet wood
We sometimes hear stories from our customers, who have tried to save themselves a few pennies by collecting their own firewood from the local woods, or buying it cheap off the back of a lorry.
How to stay safe from Carbon Monoxide
Everything you need to know about staying safe from Carbon Monoxide
Air Quality
Smoke emissions from residential buildings
There have been a number of high profile headlines in the national press recently regarding the smoke emissions from wood burning in residential areas, particularly in and around London, and that one solution under consideration was the banning of wood burning stoves.
The Clean Air Act and Smokeless Zones explained
In the past, many towns and cities of the UK suffered with terrible smog, caused by the widespread use of coal fires in homes. The Clean Air Act, introduced in 1956 was one of several government measures introduced to help reduce smoke pollution and ...
Government calls for cleaner, more efficient fuels in air quality report
Last winter the UK’s high air pollution levels were making national headlines and it certainly felt like history could be repeating itself.
Tackling air pollution whilst enjoying the healthy glow of a fire
Air pollution in towns and cities is an increasing concern for citizens, health professionals, consumers and the media.
About Us
Homefire TV Advert
Watch the Homefire - The Heart of your home TV Commercial
Homefire TV Advert - Behind the scenes
Watch the making of our very own TV Advert. Homefire - The Heart of Your Home.
Why buy from Homefire?
Here are the top 5 reasons why we should be your first choice fuel supplier. These aren't in any particular order, but will give you an insight into what makes our business so special.
Homefire Coal Merchants
Homefire is the UK's leading coal merchant, supplying coal products to thousands of households throughout England and Wales.
A fascinating timeline of Homefire's history
There's a long and detailed history behind the company we are today. From our humble beginnings way back in 1731 we have grown and developed to be the UK's leading coal merchant and supplier.
Britain's Premier Solid Fuel Suppliers
As the UK’s leading smokeless fuel merchant, we are always striving to make the purchasing of smokeless fuels online.
More
Useful links
As the leading UK coal merchant we provide the following links on the formation, extraction and use of coal, safe practice when using and maintaining a solid fuel system and approved bodies who regulate the services you will need if you have a solid fuel appliance in your home.
Trade enquiries
Homefire supply multi-site retailers and small independents across the UK with an all year round offering of coal, smokeless fuels, firewood, charcoals and related items. The majority of the brands that we distribute are nationally recognised and seen as the market leaders.
International Coal Delivery Service
If you are visiting our website from outside the UK, we deliver our fantastic range of great value products to a number of countries worldwide.
Copyright
The copyright and all other intellectual property in this website and its contents are owned by, or licensed to Homefire Group Ltd.
Privacy policy
Head Office Directions & Map
Head Office:
Homefire Group Ltd.
Westthorpe Fields Road
Killamarsh
Sheffield
S21 1TZ