Our unique fireside delivery service

Can you deliver it to my address?

We deliver to most of mainland England, Scotland, and Wales, the Isle of Man, and the Isle of Wight. You will be notified if we cannot fulfill your delivery, and a full refund will be provided.

How long will my order take to deliver?

Standard delivery (excluding Scotland): up to 10 working days, but these can increase during busy periods.  We will do our best to keep you updated with texts/emails informing you of your delivery progress. If we can get to you quickly, we will. 

Standard delivery for Scotland: We operate a regional delivery service returning to the same area once every two weeks. When you place your order, delivery could take up to 10 working days.

What time of day will delivery be made?

Deliveries are typically made all day during weekdays, between 8 am and 6 pm.

Where on my property will the driver deliver to?

The answer to this question depends on what you order.

Bagged product up to 50kg in weight is hand-delivered direct to your coal bunker or log store by our drivers. Whilst the horse and cart may have gone, we still traditionally deliver these bags. A Homefire delivery driver hoists the bag onto his back and carries it down your garden path to where you want it. Our delivery drivers are the best in the business, doing a physically demanding job in all weathers. They are all extremely helpful, so if you don't ask them to tackle an "assault course" of obstacles across your property, they will deliver the bags to wherever you ask them to.  However, due to Covid-19 restrictions, we cannot complete delivery if it involves entering into or through a customer's residence.

Some of our coal and smokeless coal products are delivered in 50kg open sacks. These open sacks are reusable, so we don't leave them behind, taking them with us after tipping the fuel out into a suitable coal bunker or store.

Dumpy bags, pallets, or crates greater than 50kg are much more challenging to deliver because of their greater size and weight. The product will arrive at your home on the back of a large truck equipped with a tail-lift (no crane) and a hand pump truck for the driver to pull your palletised product off the vehicle. The driver will try and place the pallet where you want it. However, narrow entrances, gravel driveways, uneven or soft surfaces, and even moderate inclines are all obstacles that will restrict where the driver can drop your pallet. This may result in delivery to kerbside, and consequently, you are faced with physically moving the product to where you want it on your property.

You should notify us when placing an Order of any vehicle access restrictions or issues that may prevent us from safely delivering your Order.

Do I need to be at home when you arrive to make the delivery?

No. But you need to tell us where we need to leave the goods on your property so they are safe and secure. We'll do our best to leave your goods where requested (see the answer to the question - Where on my property will the driver deliver to?), and then push a delivery note through your letterbox. If we can't safely make the delivery, we will take the goods away and contact you to arrange a new delivery time when you can be in.

What is the Text before delivery service?

As the name suggests, request this service, and we'll text you the day before to let you know your order is on its way. Just select this option during checkout.

Is there a minimum order value?

To complete your purchase, your order value must be £75 or more.

Is there any delivery charge?

The cost of delivery is included in the price of the Goods.

Does the price quoted on the website include VAT?

Yes.

What if I want to return the goods?

If you are unsatisfied with your purchase, please contact us within 14 days of receipt. We will arrange to collect the goods at our cost and sort out a refund. We will refund you in full within 14 days of collecting the goods, providing the goods are returned in original packaging and condition. We will refund you using the same credit or debit card to pay for the goods.

If you have questions about our delivery or returns process, please do not hesitate to contact us at the Customer Service number at the top of this page.